Frequently Asked Questions

What compensation am I entitled to if my flight is delayed or canceled in Saudi Arabia?

If your flight departed from or arrived in Saudi Arabia and was delayed, canceled, or you were denied boarding, you may be entitled to financial compensation or care services under the Saudi General Authority of Civil Aviation (GACA) Passenger Rights.Depending on your case, compensation may exceed SAR 1,000, especially if the delay or cancellation was avoidable and caused by the airline.Even Gulf and international carriers must follow these rules when flying to or from Saudi Arabia. 👉 Check your eligibility now – it’s free and takes less than a minute.

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Do I have passenger rights if I fly with a Gulf or international airline?

Yes. GACA regulations apply to any flight departing from or arriving in Saudi Arabia — regardless of the airline. This includes Gulf carriers (like Etihad, Riyadh Air, Emirates, Qatar Airways) and international airlines

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How much compensation can I receive for a delayed or canceled flight?

or was operated by a Saudi airline, you may be entitled to compensation under GACA regulations.Compensation amounts typically range from SAR 500 to SAR 1,500 or more, depending on the delay duration and circumstances. For longer delays, passengers may also receive meals, hotel stays, and transportation at the airline’s expense.

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What are my rights under European law if my flight is delayed or canceled to or from Europe?

If your flight departs from or arrives in Europe—and is delayed by 3 hours or more, canceled, or you are denied boarding—EU Regulation 261/2004 may entitle you to compensation. You could receive up to €600 (about SAR 2,600), depending on your route and flight distance.This applies to all flights within the EU or operated by an EU airline.

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What’s the process to claim flight compensation, and how do I know if I’m eligible?

To claim compensation, you can:Approach the airline directly — you’ll need your flight number, booking reference, boarding pass (if available), and any messages or documents related to the disruption.If the airline refuses or ignores your request, you may need to escalate the case to civil aviation authorities or go to court.To avoid the hassle, you can use trusted partners like Skycop or AirHelp. They handle the full process for you — including legal steps — and only charge a success fee if you get paid.👉 It's your choice — but always start by checking if your flight is eligible. It takes less than a minute.

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Can I claim compensation if the airline denies responsibility?

Yes, you can still claim compensation even if the airline denies your request. If your claim is rejected, we strongly advise taking extra steps—such as contacting claims management companies like AirHelp or Skycop, or submitting your complaint directly to the Civil Aviation Authority.These additional actions can significantly increase your chances of receiving compensation.

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How long does it take to receive flight compensation?

The time to receive compensation usually ranges from a few weeks to a few months, depending on how quickly the airline responds. Response times can be longer during busy travel seasons or holidays.If you use a claims management company like AirHelp or Skycop, they will handle the process for you and keep you updated. Even if it takes some time, it’s always worth submitting your claim—waiting does not cost you anything, and you only pay a fee if you win compensation.

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What documents do I need to submit a flight compensation claim?

It is helpful to have the following documents, but they are not always strictly required:

Flight booking confirmation

Boarding pass (if available)

Any communication from the airline regarding the issue Sometimes, a copy of your ID or passport may also be needed. If you apply through companies like Skycop or AirHelp, they will tell you exactly which documents are required for your specific airline and situation.

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Can I claim compensation for someone else, like family members or friends?

Yes, you can submit a claim on behalf of family members, friends, or any co-passengers—provided you have their flight information and their consent. Sometimes, a copy of their ID or passport may be needed during the process.Each passenger is entitled to their own compensation, so—for example—a family of four can expect compensation for each traveler (up to four times the individual amount in SAR).If you use a claims service like Skycop or AirHelp, they will let you know exactly what is required for every passenger.

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Are there any fees or costs when submitting a compensation claim yourself or through a service like AirHelp or Skycop?

If you submit a compensation claim on your own, it can often be done at zero cost.If you use claims management companies like AirHelp or Skycop, they typically charge a success fee—usually around 35% of the total amount you receive from the airline, only if your claim is successful.Some services, like AirHelp+, offer membership programs that may guarantee you lower or fixed pricing for claims.

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